Vice President Business Development – Travel & Hospitality

July 2, 2024

Job Overview

  • Date Posted
    July 2, 2024
  • Expiration date

Job Description

The Opportunity | Vice President of Business Development for Travel

In this role, you will stay on top of the organization’s long-term strategy and operating details to ensure urgent tactical issues are closed, and teams are taking steps to head off customer-impacting risks and issues…

One of the key objectives of this role is to find and evaluate potential new partnerships. This means that you must understand where the business falls within the market and gauge the impact of this new partnership. You will develop your expertise in new business, allowing you to find and vet partnerships effectively.

The Vice President of Business Development drives the Omni-channel sales solutions of Teleperformance to successfully turn new local, regional, and global business prospects into clients. With an overall sales strategy of value-adding solutions designs, this position ensures that the company achieves or exceeds our margin and revenue goals, aligned with our organization?s vision, mission, core values, norms, and policies.

The Responsibilities & Duties
? Engage targeted accounts to identify new markets/opportunities within the Travel (Hotels) industry.
? Design a comprehensive sales strategy of solutions designed to complement our global business development framework that addresses market needs and new growth opportunities.
? Map out a business plan with goals, key actions, targets, and measures of success, including its complementing resources and tools needed by the unit/department to meet and exceed the organizational objectives.
? Direct the smooth implementation of well-defined end-to-end business development plans based on the current or new transformational needs and requirements approved and supported by leadership and our clients.
? Use of own network in aiding in opening new markets/opportunities.
? Coordinates with the Bid/Proposal team to generate presentations and proposals for client delivery.
? Establishes and maintains collaborative partnerships with our new clients to ensure we deliver committed results.
? Uphold and promote our Teleperformance core values, norms, standard operating policies, and procedures.
? Utilize and manage the TP CRM system ? Salesforce.
? This will be an Individual Contributor role.

The First-Year Objectives
? Design a business development strategy to engage identified target list based on assigned accounts.
? Qualify 12 opportunities per year.
? Build confidence and trust with new and current accounts through close partnerships and outstanding delivery.
? Engage with customers in a consultative way by understanding their value proposition and designing solutions that enable improved business outcomes.
? Optimize internal relationships with Sales Support and Client Services.

The Qualifications
? Passion to sell into and relationships in the Travel Industry!
? Bachelor?s degree or above preferred.
? 8 years of successful enterprise sales experience within the Travel and Airline industries, explicitly targeting Payer/Provider.
? 8 years of experience in a customer acquisition client-facing role with experience in account growth and creating strategies that exceed our client?s business goals.
? Experience in the BPO environment selling services such as Airline clients.
? Strategic critical thinker who also has excellent attention to detail.
? Experience in pricing, contract negotiations, and proactive, thoughtful proposals
? Having business development, sales, and origination experience across multiple geographies, ideally in the Travel industry.
? A robust network of contacts and a strong understanding of Travel/Airline customers.
? Good understanding of CX-related digital technologies; Digital Transformation a plus
? Strong negotiation and business management skills
? Analytical thinking, proactive attitude, strong written and oral communication skills
? Must have extensive experience selling into and presenting to the highest-level decision-makers (C-level Executives)
? Excellent interpersonal skills and teamwork mindset
? Must be highly detail-oriented, productive, and accountable, and work under tight deadlines when needed.

Teleperformance | Where Are We Going

Teleperformance has five competitive advantages that enable it to implement its development strategy successfully:
? The People Strategy, which is founded on two key pillars of human capital management: focus and discipline
? The omnichannel offer comprises solutions and technology that enable control of the entire chain of interactions and communication between the client and its customer.
? A culture of customer satisfaction where proactivity and customer communication are key
? The handling of 265 languages via an integrated offshore/nearshore network, enabling it to meet the global needs of a significant number of clients.
? Expertise and experience in a wide range of client sectors.

The goal of the strategy is to add value through sustainable and profitable development of the Group?s operations, organic growth, and targeted acquisitions.

Pre-Employment Screenings

In accordance with Teleperformance policy, employment in this position will be contingent on your successful completion and passage of a comprehensive background check, including global sanctions and watch list screening.

Important | Policy on Unsolicited Third-Party Candidate Submissions

TP does not accept candidate submissions from unsolicited third parties, such as recruiters or head-hunters. Such applications will not be considered, and no contractual association shall be established through such submissions.

Is There a Fine Print?

No fine print, though we will grab this space to remind you that Teleperformance is home to a global family with people from various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences

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