Sr Customer Care Representative ($17/hr plus commission)

July 2, 2024

Job Overview

  • Date Posted
    July 2, 2024
  • Expiration date

Job Description

Benefits Start Day 1 for Full-Time Colleagues – No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world’s leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to “protect people, enhance lives, and preserve the planet.” Position Overview Come join the Rentokil-Terminix family in this advanced position to assist customers and expand relationships! All from the comfort of your home! Rentokil-Terminix is committed to your success. By providing an $17/hr starting compensation, plus the ability to earn commissions and work extra hours when needed and approved by leadership, you have the opportunity to not only earn $45KG, but also be… part of a world-class organization that offers full benefits on day one, paid vacation, and the chance to grow your career through various career paths. As a Sr. Customer Care Representative you will handle inbound service inquiries, create leads, and sell new services from these contacts. THIS IS A SERVICE SALES ROLE. This is a remote job opportunity, so you?ll never have to leave the comfort of home as long as you have a distraction-free workspace with reliable internet access and the ability to connect your equipment to an ethernet outlet (25Mbps download & 5Mbps upload speeds) you will be just fine. Application and Interview Expectations Step 1: Online application, including resume/CV Step 2: Online assessments and Video Interview with Talent Acquisition team Step 3: Offer and on-boarding Job Responsibilities Handles both residential and commercial customer calls/correspondence for service, scheduling, bill payments and billing inquiries turning great service into revenue generating contacts Offers creative Home Inspection leads to all customers that qualify Identify the needs of current and new customers and offer products to close sales and generate revenue and commissions One call resolution; using all available resources to resolve customers issues Cultivates and maintains on-going customer relationships General knowledge of the organization, products, and/or services Excellent verbal communication skills with ability to overcome objections and ability to de-escalate situations Uses computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting Communicates with branch personnel to resolve service and scheduling issues Initiates outbound customer service calls for various campaigns Assist with collecting payments that have gone to collections due to non – payment Job Requirements High school diploma or GED Combined 1-2 years of sales and customer service experience Ability to use computer related technology Basic knowledge of Google Suite and Microsoft Windows Ability to type 25 wpm preferred Good verbal, written, and interpersonal communication skills Must be able to meet the standard KPI required metrics Ability to maintain professional communication and remain efficient in a fast-paced environment Good problem-solving skills Ability to work flexible schedule, including weekends and holidays Must be dependable and consistently punctual for all scheduled shifts A private home office/workspace suitable for working remotely during scheduled shift Broadband internet (25Mbps download & 5Mbps upload speeds) with ability to hardwire via an Ethernet cable Child / dependent care as necessary during the hours of scheduled shift Physical Demands and Working Conditions The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbent must be prepared to: Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects Sit for long periods of time while using office equipment such as computers, phones etc. Perform repetitive motions, such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment Express or exchange ideas with others using spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in sounds in the environment Incumbent is required to have: Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm?s reach with skill, control and accuracy, such as preparing and analyzing data, viewing computer screens and expansive reading Rentokil -Terminix is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. Equal Opportunity Employer?minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity. Disclaimer The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Rentokil- Terminix companies are proud to be EOE. California residents click here to review your privacy rights. Why Choose Us? A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you’ll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria. Click here to read more about our Total Rewards Program which includes:  Professional and Personal Growth Multiple avenues to grow your career Training and development programs available Tuition Reimbursement benefits (for FT Colleagues) Health and Wellness Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 Savings and Retirement 401(k) retirement plan with company-matching contributions Work-Life Balance Vacation days & sick days Company-paid holidays & floating holidays A company mindset that prioritizes health, safety, and flexibility We are looking for individuals who want to make a difference where our customers live and work.  Is that you? This company is a Drug Free workplace. Our companies are proud to be Affirmative Action (AA) and Equal Opportunity Employers (EOE) inclusive of veterans and those with disabilities. California residents click here to review your privacy rights. By applying to this position, you consent to receive an initial text message to collect your communication preferences. Message and data rates may apply. You can opt-out any time. Since 1927, Terminix has been an industry leader in pest control. You?ll be on a mission to find and eliminate insect and rodent infestations, but we’re more than just a pest control company. Terminix offers insulation services, wildlife control and many specialized services to help protect your home. It’s hard work, but we offer great perks and opportunities for advancement for those who are up for the challenge. Don?t let this opportunity crawl away, literally

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