Senior Relationship Manager – Enterprise Complaints and…

July 2, 2024

Job Overview

  • Date Posted
    July 2, 2024
  • Expiration date

Job Description

Why Wells Fargo: This is where your true career begins. We ranked #2 on the 2023 LinkedIn Top Companies list ? and #1 among financial services companies ? as the best workplace ?to grow your career? in the U.S. At Wells Fargo, we support employees? career aspirations and growth. We?re proud of our employee-welfare-centered business approach and our commitment to diversity, equity, and inclusion in the workplace. We offer competitive salaries and one of the richest benefits packages in the industry. Our Total Rewards program focuses on wellness, work-life balance and the financial health of our employees. Our customers invest with us, we invest in you. Apply today. About this role: Wells Fargo is seeking a Senior Lead Business Execution Consultant, Senior Relationship Manager in Enterprise Complaints and Remediations In this role, you will: Act as a Business Execution advisor to leadership to drive performance and initiatives, and develop and implement information delivery or… presentations to key stakeholders and senior management Lead the strategy and resolution of highly complex and unique challenges related to Business Execution that require solid analytical skills, extensive knowledge of Business Execution, and understanding of business, delivering longer term and large scale solutions Provide vision, direction, and expertise to senior leadership for implementing innovative and significant business solutions that are large scale and cross organizational Lead team meetings or steering committee to facilitate decision making and support implementation of recommendations and plans Strategically engage with all levels of professionals and managers across multiple lines of businesses and serve as an experienced advisor to the leadership Provide direction to a cross functional team using business expertise Required Qualifications: 7 years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Experience with Wells Fargo Complaints and Remediations business line Experience working with Redress Understanding of Consumer Lending business practices Interact with internal business partners with high level of professionalism Ability to influence, across large stakeholder groups including senior leadership Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals Ability to develop executive presentation and documentation templates with minimal to no guidance Change readiness experience at the program and project levels Understanding of the strategic and tactical planning process within project management Broad-complex problem solving Ability to organize and lead small teams on targeted efforts Intermediate MS Office experience including Excel, PowerPoint, Outlook and Teams Experience working with the Enterprise Customer Impact Platform (ECIP) or Enterprise Complaint Management Platform (ECMP) Job Expectations: Ability to work on-site at one of the stated locations on the job opening Ability to work a hybrid work schedule ? 3 days in office / 2 days remote This position is not eligible for Visa sponsorship Posting End Date: 4 Jul 2024 *Job posting may come down early due to volume of applicants. We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit?s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $1.9 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 47 on Fortune?s 2023 rankings of America?s largest corporations. In the communities we serve, the company focuses its social impact on building a sustainable, inclusive future for all by supporting housing affordability, small business growth, financial health, and a low-carbon economy News, insights, and perspectives from Wells Fargo are also available at Wells Fargo Stories. Additional information may be found at LinkedIn: For questions on how to search and apply, visit our frequently asked questions

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