Remote Customer Service Representative

July 2, 2024

Job Overview

  • Date Posted
    July 2, 2024
  • Expiration date
    --

Job Description

Join ECS as a Virtual Customer Support Agent and deliver outstanding service from your home office. With positions open in various industries like travel and roadside assistance, we’re seeking over 2,000 agents to provide top-tier support. Offering flexible hours for part-time or full-time schedules, this role suits anyone eager to excel in a remote setting. Start with competitive pay, with… potential earnings between $40,000-$60,000 annually, plus bonuses. Apply today and start a rewarding journey with ECS!

Overview:
? Work Schedule: Part-time or Full-time, with flexible hours. Shift availability includes days, evenings, nights, weekends, and overtime. Time zones may influence work hours.
? Location: Remote (Excluding residents of AR, CA, CT, MD, MA, NY, OR, Washington, DC, and WI)

Responsibilities:
? Engage in training and certification courses to ensure excellence in service delivery.
? Provide top-tier customer service through inbound phone calls, video calls, and live chats.
? Maintain commitment to working a minimum number of hours per week, ensuring reliability and consistency.
? Uphold high standards of accountability, professionalism, and customer satisfaction.

Qualifications:
? Preferred experience in customer service, but not mandatory.
? A quiet, dedicated workspace with the required technology setup.
? Professional demeanor with strong typing, communication, and computer skills.
? Excellent command of the English language, with proficiency in spelling and grammar.
? Willingness to undergo standard background checks and assessments.
? Minimum age of 18 years old with at least a high school degree or equivalent.
? Must be authorized to work in the US and currently reside within the US.
? Access to a smartphone for system verification.

Technical Requirements:
? Dual-Core 2.8 GHz or better CPU Speed with an appropriate processor.
? At least 20 GB of available hard drive space and a total space of 60 GB.
? Internet speeds must meet or exceed specified requirements.
? Operating on Windows 10 (64bit) with a minimum of 4 GB RAM.
? A direct ethernet connection from your computer to your router or modem is required.

Compensation:
? The starting pay is the minimum wage in your state for any work under 40 hours per week, with full-time earning potential ranging between $40,000-$60,000 annually based on performance, hours, and customer satisfaction. This is an independent contractor role, including bonuses/incentives for outstanding performance.

ECS Virtual’s Commitment: ECS is dedicated to fostering a diverse and inclusive work environment. All qualified applicants will receive consideration without regard to race, color, religion, gender, and more.

Apply Now: Ready to start your work-from-home journey with ECS? Apply with an updated resume and prepare for a pre-screening SMS to get started. We’re looking forward to connecting with you

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