Managed Service Provider Account Manager

May 13, 2024

Job Overview

  • Date Posted
    May 13, 2024
  • Expiration date

Job Description

Imagine what you could do here! The people here at Apple don’t just create products – they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better… than we found it!
Apple is seeking a dynamic, individual to lead strategic partnerships with Apple’s Managed Service Providers (MSP). In this role, you will be responsible for collaborating with key cross functional Apple teams to inspire partners to develop an Apple Practice and service offering. Building relationships with key partner collaborators, delivering joint business plans, driving sales engagement, and applying standard processes to accelerate Apple product, platform, and services adoption in the US business segment.
We are here to grow Apple’s Enterprise business through partnering with our MSPs’ product, service delivery, solution architect, sales and marketing teams. We develop strategies that enable businesses to transform the way people work. To realize this goal, we build relationships, develop partner capabilities and ensure execution across the businesses. We collaborate closely with internal and external partners to build plans and programs that scale the business and adoption of Apple at Work.
This is a home-based role. Travel is required up to 50%.
Key Qualifications
No matter the audience, you are an authority at communicating. And, you’re cool under pressure. You make the sophisticated simple and you command an audience by bringing them along for the journey. You empower others to learn, to be curious and ultimately, share your passion for the Apple story. When challenged with sophisticated questions, you share your deep knowledge of how our hardware, software and services integrate.
Customer and partner needs can often be outstanding – but, you’re quick on your feet and connect and influence the right people both inside and outside of Apple. As a go to person with leadership, you are trusted and comfortable in tough situations. Settle disputes, negotiations and own the hard calls with minimal noise. Step-up to conflicts and see them as opportunities to shine.
Apple and third party services solve sophisticated business problems in simple and innovative ways. Build driven and breakthrough strategies that truly shape the future. You do this by asking why and why not, both stripping out what is not crucial and identifying what is. By doing so, you are able to see what’s ahead and identify trends that will be critical for growth.
Strive for excellence in everything you do. Due to changing priorities, urgent customer needs, or a final push to meet a quarterly forecast, you face the daily challenge of where to focus your time and energy. You have a don’t give up attitude, and finish, especially in the face of resistance or setbacks. Seize every opportunity and empower others to reach their goals along the way.
We effectively complete plans by cross-functionally collaborating with Field Engineering, Apple Professional Services, Apple Financial Services, Apple Business Manager, AppleCare, Technical Integrations, Finance, Sales Operations, Field Marketing, Major Accounts and Channel Sales teams.
Through working closely with our MSPs’ leadership team and sales force, we capture their hearts and minds for Apple. We use Apple services development and enablement programs to train and develop partner capabilities.
We regularly assess and communicate the strength and efficiency of the partnership. We identify new business opportunities and support them through closure. We make certain that any client issues and/or concerns are raised and addressed. We share status, progress and facilitate sales activity across the MSP and Apple sales teams.
In this role, you will:
Focus on activating strategic partnerships with Apple Managed Service Providers
Build and implement annual joint business plans that are updated quarterly with our MSPs
Work with the partners to develop compelling customer offers
Develop sales programs that drive seller participation and address MSP profitability
Create successful demand generation campaigns to build awareness and pipeline
Responsible for running quarterly business reviews
Working with Apple leadership to provide quarterly tracking of partner services / Apple demand and pipeline
8-10 yrs leading strategic partnerships with/for a Global MSP, System Integrator, MDM Provider, PC OEM, and/or ISV; developing executive relationship, and collaborating on joint business plans demonstrating key growth levers to accelerate revenue and customer success
Ability to proactively build rapport, credibility, influence, and get results throughout an organization at all levels, across many functions in a highly matrixed organization
Resourceful, creative and diligent with outstanding communication and organizational skills
Ability to think strategically and also implement flawlessly under tight timelines
Experience delivering measurable results, and presenting those results to executive leadership
Education & Experience
Bachelor’s degree or equivalent experience

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