Experience Specialist

June 14, 2024

Job Overview

  • Date Posted
    June 14, 2024
  • Expiration date

Job Description

Overview Who we are Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to Dream. Do. Grow. with us. This position is based in Plano, TX with a hybrid mix of some in-office time and some remote work. To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time. Who we’re looking for Toyota Human Resources is looking to hire to the AskHR team a passionate and highly motivated candidate for the role of Experience Specialist. The person in this role will provide consumer-grade level customer service to Toyota team members by accurately and promptly answering their HR and… Toyota employee experience inquiries. Topic areas of questions include HR-related topics such as benefits, compensation, HR policies, etc. as well as general topic areas such as facilities inquires, expense reporting, employee development, etc. Reporting to the Sr. Manager, HR Communications & Experience, the Experience Specialist role will support AskHR’s objective to transform the way HR engages with Toyota team members. What you’ll be doing Correspond quickly and proficiently with Askers in a professional manner that reflects a positive employee experience. Seek to understand Askers’ needs and intentions, usually with little information, clarifying in writing their questions when required. Maintain a strong attention to detail to identify Asker’s population segment, such as job level, worker type, work location, and Toyota entity to provide the right answer. Research question topics using team member resources and a library of information across several categories. Lead escalations to resolution by maintaining communication with AskHR partners; ensure handoff of Askers to other teams is smooth. Lead regular meetings with partners to discuss HR case trends and determine resolution for difficult questions. What you bring Customer-first mindset and attitude Previous customer service or HR-related experience A positive, team attitude that looks to learn and grow everyday Proven ability to collaborate with a wide range of people at all levels in the organization Proficiency with the English language Strong written and verbal communication style that strikes the fine balance between professional and casual tone An excitement for managing a high-volume of tasks while maintaining a high-degree of accuracy and attention to detail Proven ability to maintain a high degree of confidentiality Proficiency with Microsoft 365 applications (Word, Excel, PowerPoint, Teams) Ability to quickly learn new software High School Diploma or equivalent (GED) or higher degree What we’ll bring During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include: A work environment built on teamwork, flexibility and respect Professional growth and development programs to help advance your career, as well as tuition reimbursement Team Member Vehicle Purchase Discount Toyota Team Member Lease Vehicle Program (if applicable) Comprehensive health care and wellness plans for your entire family Flextime and virtual work options (if applicable) Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute Paid holidays and paid time off Referral services related to prenatal services, adoption, childcare, schools and more Flexible spending accounts Belonging at Toyota Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong. As a company that has been one of DiversityInc’s Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law. Have a question, need assistance with your application or do you require any special accommodations? Please send an email to [email protected]. At Toyota, we don’t just have a vision, but a group of talented, dedicated people who work hard every day to turn that vision into reality. Our mission is to build a future where everyone has the freedom to move. We believe that nothing is impossible. We have big dreams and persevere through any obstacles. We work together to create the future of mobility and make the world a better place. Career Possibilities: Toyota is a place for people who dream big and are determined to make those dreams a reality. We encourage innovation and look for people who will challenge the status quo in order to make the world a better place. We thrive on teamwork and collaboration and know diverse backgrounds, experiences and perspectives are not only the right thing for our people, they are a business imperative. Together, we’re empowered to forge our own paths — to be agile, curious and embrace a growth mindset and immerse ourselves in situations to gain new perspectives and to inspire bold, innovative ways of thinking and working. Our success as a company is directly tied to our team members’ success, and our collective ability to give back to society through an unwavering commitment to delight our customers and make people’s lives better. If you want to be part of the next-generation of innovations that help keep the world moving, then join us. And let’s start our impossible, together

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