Business Accountability Specialist- Escalation Review Team

July 2, 2024

Job Overview

  • Date Posted
    July 2, 2024
  • Expiration date
    --

Job Description

Why Wells Fargo: This is where your true career begins. We ranked #2 on the 2023 LinkedIn Top Companies list ? and #1 among financial services companies ? as the best workplace ?to grow your career? in the U.S. At Wells Fargo, we support employees? career aspirations and growth. We?re proud of our employee-welfare-centered business approach and our commitment to diversity, equity, and inclusion in the workplace. We offer competitive salaries and one of the richest benefits packages in the industry. Our Total Rewards program focuses on wellness, work-life balance and the financial health of our employees. Our customers invest with us, we invest in you. Apply today. About this role: Wells Fargo is seeking a Business Accountability Specialist to support the Escalation Review Team which is a part of Enterprise Complaints and Remediations (ECR) group. Enterprise Complaints and Remediations brings together customer-focused functions from across the enterprise to provide a holistic approach… to critical points of interaction with Wells Fargo customers. The group, which includes Enterprise Complaints, Customer Remediations, Redress and the Escalated Review Team, is responsible for understanding the causes of issues that affect customers and providing solutions that ensure customers? needs are understood and supported. The group is also accountable for ensuring regulators? expectations are met and that employees have the tools and training necessary for success.    In this role, you will: Participate in research, assessment, and documentation of matters relating to the business? policy and regulatory adherence, risk mitigation, or control efforts; identify patterns and trends and looks for opportunities for procedural or control improvements within area of focus Conduct assessments and analysis of basic business or operational outcomes, systems of record, technical assignments, documentation, procedures, or challenges that require research, evaluation, and selection of alternatives; exercise independent judgment to guide completion of medium risk deliverables Present concise and well-articulated findings and recommendations, including rationale, to facilitate resolution of identified matters; exercise independent judgment while developing expertise in the risk mitigation or control activities of the business Engage in additional research and studies to enhance regulatory knowledge Collaborate and consult with colleagues, internal partners, and other business stakeholders to provide feedback, credibly challenge issues, and calibrate, as needed, to ensure alignment, consistency, and accuracy across groups Participate in cross-organizational or internal operational initiatives and improvement efforts Required Qualifications: 2 years of risk management, business controls, quality assurance, business operations, compliance, or process experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Knowledge and demonstrated experience applying compliance laws and regulations, including UDAAP, FINRA, Reg. E, FCRA, Privacy, BSA/AML, Reg. DD  Experience with issue management and root cause analysis  Knowledge of regulatory concepts and familiarity with corporate policies and/or line of business procedures regulatory requirements  Knowledge of relevant financial regulations and understanding of how they are implemented, managed, and enforced  Experience with complaints management processes, internal allegations, and/or customer redress processes, systems, and reporting   Leadership and relationship building skills with the ability to engage and influence others towards achieving goals in a changing environment  Excellent verbal, written, and interpersonal communication skills to consult with various level within the organization, in particular key stakeholders and executive level leaders  Strong analytical skills with high attention to detail and accuracy  Ability to present results of analyses and recommendations to leaders  Strong organizational, multi-tasking, and prioritizing skills  Demonstrated collaboration skills and commitment to working as part of a team  Advanced Microsoft Office skills, including strong Excel and PowerPoint skills/experience used for analysis and storytelling of data  Experience with Enterprise Complaint Management Platform (ECMP) system Ability to work across multiple lines of business Ability to review, evaluate, and coordinate the work of others  Job Expectations: Ability to work on-site at one of the stated locations on the job opening Ability to work a hybrid work schedule ? 3 days in office / 2 days remote Posting End Date: 30 Jun 2024 *Job posting may come down early due to volume of applicants. We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit?s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $1.9 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 47 on Fortune?s 2023 rankings of America?s largest corporations. In the communities we serve, the company focuses its social impact on building a sustainable, inclusive future for all by supporting housing affordability, small business growth, financial health, and a low-carbon economy News, insights, and perspectives from Wells Fargo are also available at Wells Fargo Stories. Additional information may be found at www.wellsfargo.com LinkedIn: https://www.linkedin.com/company/wellsfargo For questions on how to search and apply, visit our frequently asked questions

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